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Contact Us

Whether you would like to book an appointment to come for a chat and see some of our goodies or just have a question we'd really love to hear from you....

Helen

0191 2517371  /  07505112039

helen@vanillateas.co.uk

www.facebook.com/vanillateas

Got any questions... then please don't hesitate to drop us a line... Please include your Date and Venue in the subject.... thanks Helen xx

Vanilla Teas, 13 Newton Ave, Cullercoats, North Shields,

Tyne & Wear, NE30 3ND - By Appointment Only

FAQ

IS THERE A MINIMUM ORDER SIZE?

We are happy to offer most of our items (subject to availability) on a DIY basis... there may be a minimum spend for our venue dressing service, this would depend on the order and venue location...

 

HOW DO I PLACE AN ORDER?

Some people are happy to book everything via emails and phone call's, others like to make an appointment to pop along for a chat and to have a look at some of our goodies... either way is fine by us.... Once your happy to book, we ask for a 20% non refundable booking fee to secure the date... with the balance payable 2 weeks before the big day...

 

HOW CAN I PAY?

We take payments in cash / cheque or via bank transfer....

 

HOW EARLY DO I NEED TO BOOK?

How long is a piece of string? We may have availability for a date 2 months away.... we may be fully booked for a date 2 years away... its pot luck! but as a general rule... Summer months get booked up fairly well in advance... Spring, around Easter is always popular... & Bank holidays....  If your sure you want to book - the sooner the better...

 

WHAT IS YOUR CHANGE POLICY?

Its a brides prerogative to change her mind.... and a lot do!! We will do everything we can to accommodate any changes... (subject to availability and notice!!!)

DAMAGE & LOSS POLICY

We ask for a refundable deposit to cover any loss or damage to our hire items (payable with final balance). The amount varies depending on the items hired and will be refunded in full when all items are collected or returned safely to us.